✦ This prestigious achievement places TG's Hastings St in the top 10% of childcare providers in the country—a testament to their outstanding policies, consistent implementation, and deeply embedded culture of collaboration and excellence.
In the world of early childhood education, achieving excellence is no small feat. It requires dedication, passion, strategic leadership, and an unwavering commitment to quality. TG's Child Care Hastings St has recently joined the elite ranks of childcare centres in Australia by earning an EXCEEDING rating in all seven areas of the National Quality Standards (NQS).
“Receiving an EXCEEDING rating across all seven areas of the NQS is an incredible honour, but it is also a reflection of our ongoing commitment to setting the highest standards. We will continue to strengthen our policies, training, and collaborative practices to ensure the best outcomes for our children and families,” said Faye O’Neill, Centre Manager at TG’s Riverbreeze.
This milestone comes just three months after their sister centre, TG's Child Care Riverbreeze, received the same honour. With two centres now holding the EXCEEDING status in all SEVEN areas of the NQS and a third one set to undergo assessment soon, TG’s Child Care is solidifying its reputation as a leader in the childcare sector.
But what exactly is TG's Child Care's secret recipe to their success?
Let’s delve into the key strengths that make TG’s Child Care so striking in the world of early childhood education.
Policy Strength: The Backbone of TG's Excellence
At the core of TG’s Child Care’s success is its robust policy framework. Policies at TG’s are not just documents that sit on a shelf; they are living, evolving guides that shape the daily operations, educator engagement, and overall childcare experience. Their policies are meticulously designed to align with regulatory standards while also addressing the unique needs of children, families, and staff.
A well-defined policy framework ensures that all seven TG’s centres operate with the same high standards, whether it’s child safety, curriculum delivery, emergency procedures, or financial management. Each policy is crafted through a collaborative process that includes leadership input, feedback from educators and families, and insights from external agencies to ensure they remain relevant and effective.
One of the critical success factors is TG’s commitment to weekly policy review meetings. Every Tuesday, a dedicated team—including the Area Manager, Centre Managers, and external experts—meets to review, update, and refine policies. This regular review process allows TG’s to stay ahead of regulatory changes, anticipate challenges, and proactively implement best practices.
Delivery Mechanism: Ensuring Consistency Across Seven Centres
A strong policy framework is only effective if it is consistently implemented. TG’s has mastered the art of policy execution, ensuring that every educator, at every centre, understands and follows standardised procedures. This is where TG’s excels—by embedding a structured delivery mechanism that guarantees consistency across all seven locations.
Standardised Policies and Procedures: Every TG’s centre operates under the same set of policies, ensuring uniformity in operations. Whether an educator is working at Hastings St, Riverbreeze, or High St, they follow the same high standards in child safety, learning frameworks, and care practices.
Leadership and Accountability: Each centre has a strong leadership team, including a Centre Manager and team leaders who are responsible for implementing policies effectively. Team leaders serve as mentors to educators, guiding them in best practices and ensuring adherence to TG’s high standards.
Comprehensive Induction and Training: New educators at TG’s undergo a thorough induction process, where they are introduced to TG’s policies, procedures, and cultural values. Regular training sessions help reinforce these policies and ensure that all staff members, including trainees and volunteers, are aligned with TG’s expectations.
Cross-Centre Collaboration: To maintain uniformity and foster a culture of continuous improvement, TG’s conducts cross-centre meetings where educators from different locations can share insights, discuss challenges, and learn from one another’s experiences. This collaborative approach strengthens the implementation of policies across all centres.
The Role of Documentation and Policy Management
A standout feature of TG’s success is its meticulous approach to documentation and policy management. Policies are not just written and forgotten; they are continuously monitored, updated, and refined to reflect the evolving needs of early childhood education.
Policy Updates and External Input: TG’s engages external agencies to review and provide feedback on policies, ensuring they meet the latest industry standards and government regulations.
Checklist and Reporting Mechanisms: Structured checklists and reporting templates help educators and managers track compliance with policies in real time. This ensures transparency and accountability across all centres.
Incident and Safety Reporting: TG’s places immense importance on child safety, with dedicated policies on safe sleep, child protection, food allergies, and emergency evacuation procedures. Detailed reporting mechanisms ensure that any incidents are documented, analysed, and addressed promptly.
Family Involvement in Policy Feedback: TG’s actively seeks input from families to ensure that policies reflect their needs and expectations. This inclusive approach helps build trust and reinforces TG’s commitment to providing the highest standard of care.
Looking Ahead: Sustaining and Building on Excellence
With two centres already achieving EXCEEDING status in all seven areas of the NQS and a third preparing for assessment, TG’s Child Care is on a trajectory of continued excellence. To sustain and build on their achievements, they are committed to:
Strengthening their policy review and implementation mechanisms
Expanding mentorship and peer training programs to empower educators
Enhancing their digital documentation and compliance tracking systems
Continuing to nurture a collaborative, fun, and supportive workplace culture
Investing in leadership development to ensure strong, capable managers at every centre
“Twenty-seven years ago, Trevor and I had a dream—to create a high-quality child care and early education service in a vibrant regional hub. At TG’s, we believe in more than just education. Our philosophy is about creating a beautiful natural learning environment and fostering a workplace culture where collaborative thinking, strong relationships, and the unique superpowers of our educators shine. We laugh that it’s taken us 27 years to become an overnight success, but the truth is—it’s all thanks to our incredible Centre Managers, Leaders, and Educators. Their dedication, loyalty, and love make TG’s a truly special place for children and families in Wauchope. Parents can rest easy knowing their child is in safe hands, receiving high-quality education and learning outcomes in a nurturing, inspiring environment. Here’s to 27 years of love, laughter, and learning—thank you all for being part of our journey!” - Gayle Kee, General Manager of TG’s Child Care
As TG’s looks to the future, their commitment to excellence remains stronger than ever. Their success story serves as an inspiration to the childcare sector, proving that with the right policies, leadership, and culture, achieving and sustaining excellence is not just possible—it’s a way of life. ❋
Contact
TG's Child Care locations and contact details (below)
Urangan QLD
+61 (07) 4184 2282 | urangan@tgschildcare.com.au | tgschildcare.com.au/urangan
61 Miller St, Urangan, QLD 4655
Armidale - Samuelson Crescent NSW
+61 (02) 6772 7810 | armidale@tgschildcare.com.au | tgschildcare.com.au/armidale
11 Samuelson Crescent, Armidale NSW 2350
Armidale - Kirkwood St NSW
+61 2 6788 2101 | kirkwoodsteet@tgschildcare.com.au | tgschildcare.com.au/armidale
53 Kirkwood St, Armidale, NSW 2350
Uralla NSW
+61 (02) 6778 3369 | uralla@tgschildcare.com.au | tgschildcare.com.au/uralla
23B John St, Uralla NSW 2358
Wauchope - Hastings St NSW
+61 (02) 6585 1033 | HastingsStreet@tgschildcare.com.au | tgschildcare.com.au/wauchope-hastings-st
33B Hastings St, Wauchope NSW 2446
Wauchope - High St NSW
+61 (02) 6585 3331 | HighStreet@tgschildcare.com.au | tgschildcare.com.au/wauchope-high-st
223A High St, Wauchope NSW 2446
Wauchope - Riverbreeze NSW
+61 (02) 6585 2981 | riverbreeze@tgschildcare.com.au | tgschildcare.com.au/wauchope-riverbreeze
3 Riverbreeze Drive, Wauchope NSW 2446
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